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Mark a Web Store Order as Unshipped

Important! Web store integration is available only for Premium, Professional, or higher-level service plan accounts. If you have a Standard service plan account, you can post back to the eBay marketplace separately. For more information, see Post Back to Online Marketplace Shipments—Standard Accounts Only.

You may have a situation where you need to change the status of a "Shipped" order to "Unshipped". For example, if you had printed the web store shipping label, but then the order was canceled or you had to request a label refund, you would mark the order as "Unshipped" (assuming that you had not already shipped the order).

Note: This feature is available only for eBay orders.

Steps

On the Postage Log tab, right-click the "Shipped" order that you want to change to "Unshipped".
- Tip! You can view the post-back status on the Postage Log tab.
From the shortcut menu, select Mark as Unshipped.

The process reverses the post-back to your online marketplace host, such as eBay: The order status reverts to Unshipped and the tracking number is removed. At the next import of web store data, this order appears on the Web Store Orders tab unless the order was canceled.