Create a Canada Returns Shipping Label—Order Lookup Tab

The following Steps describe how to manually create a Canada Returns shipping label through the Order Lookup tab. For more information about Canada Returns shipping labels, see About Canada Returns Shipping Labels.

• Important! The displayed prices in Endicia Professional are estimates! The actual price depends on:
  • The currency exchange rate at the time of billing.
  • The actual weight and dimensions of the mailpiece, which might be different than what you had originally specified.

Steps

1. On the Order Lookup tab, enter a Canada address where the shipment will be returned from—usually your customer in Canada.
   • Important! Use the correct two-letter abbreviation for Canadian provinces and territories.

2. Enter a Reference ID.

   The Reference ID is to the left of the Retrieve Order button. An example of a Reference ID could be an Order Number.

3. Select File > Create Canada Returns Shipment.
   • Tip! Alternately, on the Print Label button, click the menu arrow , and select Create Canada Returns Shipment.

4. On the Canada Returns Shipment window, in the To area, complete the USA delivery address, phone, and email address.

   This is your address where the mailpiece will be returned to.

5. Optional: Change the Canada Post Returns Shipment Service mail class.

   Endicia Professional shows generic international returns mail class names. For a list of equivalent Canada Post mail classes, see International Returns Mail Classes.

6. Review or change the Weight, unit of measurement, and dimensions (L, W, H) in inches.
7. Optional: Select or enter Service Options:
   • Insurance and Value
8. Select a Non-Deliverable Option:
   • Return to Sender
   • Abandon
9. Select one or more Notifications options and enter the email address:
   • On Shipment
   • On Exception
   • On Delivery
10. Optional: Specify how to process the PDF label:
    1. Click Edit Returns Label PDF Options.
    2. Select an option to:
       • Always save label to this directory and click Browse to navigate to the directory. MOREEndicia Professional automatically saves the PDF shipping label without prompting you. You should verify where this directory path is.
       • Prompt for location to save label. MORE Always display a dialog box for you to indicate where to save the PDF shipping label. You can also change the file name when you save the PDF.
       • Open the label with the installed PDF viewer. MORE Automatically displays the PDF shipping label in a viewer, such as Adobe Reader, from which you can view, download, save, print, or email the PDF shipping label.

11. Optional: Select Skip this dialog when creating return shipments.

    If selected, the Canada Post Returns Shipment window does not appear for subsequent shipments. To show this again, from the Print button menu, select Edit Canada Returns Options.

12. Click Create Shipment.

About Canada Returns Shipping Transaction Records

If you create Canada Returns shipping labels through Endicia Professional, you can view those transaction records on the Postage Log and the online account reports. Note that the DAZzle Postage Log does not show you transaction records of Canada Returns shipping labels that you create through Endicia Professional.

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