Request a Refund

The two types of postage accounts for Printable Postage that require slightly different procedures for requesting a refund are:

• Free DYMO Stamps accounts.
• Paid Endicia service plan account, such as Endicia for Mac.

Note that these are physical-proof refunds. Be sure to review the requirements:

• About Refund Requirements
• Refund Policy

Request a Refund Using a Free DYMO Stamps Account

The following Steps describe how to request a refund using a free DYMO Stamps service plan account.

Steps

1. Log in to your account page.
2. Click Account Transactions.
3. Select Request A Refund.
4. Generate a list of transactions for the appropriate timeframe—select either:
   • Select refunds for all transactions and enter a date range.
   • Select refunds from all transactions in the last 60 days.
5. Click Go.

6. Select the transactions that need to be refunded and submit the refund request online.

   You can request up to 100 refund transactions at a time.

7. Print Refund Request Form 3533 PCP-X.

8. Mail the form, with the original physical mailpiece label for each transaction, to:

   Endicia Refunds

   278 Castro St

   Mountain View, CA 94041-1204

Request a Refund Using a Paid Endicia Service Plan Account

The following Steps describe how to request a refund using a paid-for Endicia service plan account (such as Endicia for Mac) for DYMO Stamps or DYMO Printable Postage.

Steps

1. Log in to your account page.
2. From the My Account tab, select Tools > Request a Postage Refund.
3. Select Select refunds from all transactions and enter a beginning and ending date range.
4. Click Go.

5. Select the transactions that need to be refunded and submit the refund request online.

   You can request up to 100 refund transactions at a time.

6. Print Refund Request Form 3533 PCP-X.

7. Mail the form, with the original physical mailpiece label for each transaction, to:

   Endicia Refunds

   278 Castro St

   Mountain View, CA 94041-1204

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