The Endicia Global Service program seeks to improve shipment delivery performance to Brazil and Mexico and introduces the ability to calculate and pay duties and taxes in advance of delivering shipments. Is there an enrollme...

  We recently updated our certificates that were set to expire soon. If you are running an older version of Windows operating system, or if you have not installed all recommended updates, you may have to manually update the certificate locally....

The following sets of Steps: Describe how to move the configuration files from one computer to another.Are for Windows 32-bit OS on both computers. where... C1 is the old computer with working insta...

The following Steps describe how to transfer all your DAZzle files and install the program to a new computer. Important! For the purposes of these instructions: "Old computer" refers to the computer ...

DAZzle (Windows): Windows 7, Windows 8, Windows 8.1, or Windows 10 (supported with enhanced compatibility updates expected)Video: 1024×768 or higher32MB RAM20MB disk spaceActive Internet conn...

The USPS requires all PC Postage providers, including Endicia, to support APV.You will need to accept new Terms and Conditions in order to continue printing shipping labels using your Endicia account - please visit  www.endicia.com/ter...

On January 21 2018, the USPS changed the rules for First Class Mail International Envelope/Flat service, limiting its use to the mailing of valueless documents only. However, Endicia is able to continue to offer this service for contents other tha...

To learn more, please visit: https://www.endicia.com/usps/postage-rate-change/january2018...

You may be able to reprint the label at NO additional charge to the account. For information on how to reprint your label see FAQ: Reprint Postage from DAZzle or End...

  What are ACH filters? ACH (Automated Clearing House) and is an electronic network for financial transactions in the United States. ACH filters provide an allowable ACH Co ID for payments generated by merchants, such as ...

  Where can I learn more details about the USPS Price Change? You can access the page with more information about this Jan 17th 2016 Price Change at: ...

With the price change effective April 10, 2016, the USPS decreased rates for specific USPS mail classes. Metered Mail (PC Postage) users receive a half-cent discount when using DAZzle, Endicia for Mac, DYMO Stamps, Printable Postage, Endicia Profe...

The length of time you have to request a refund depends on the mailpiece that you want to request a refund for. The types of refunds include electronic and physical. Each type has a different time frame. Electronic:...

 Endicia will update all service offerings with the new prices and applicable regulations to ensure our customers are compliant and print postage correctly. We are committed to providing our customers with all USPS options as soon as they are ava...

The following steps describe how to create a label or envelope with the Certified Mail® fee using DAZzle. You use the same layout that you use for all your domestic labels or envelopes....

If you recently upgraded your DYMO Stamps or Printable Postage application (Windows version only), you will need to rename the executable file to remove any spaces, both where the executable file is located and also the icon shortcut. Comm...

Either your Windows User Account does not have sufficient Administrative Rights to run the update or you need to close DYMO Stamps-DYMO Printable Postage prior to running the update. Descriptions and solutions of the "ERROR OPENIN...

This applies to Endicia customers who are using Endicia Professional with DAZzle on Windows 8, 8.1, or 10. With Endicia Professional 6.19.1, we had corrected an issue that was affecting some customers who were running the application on Wi...

  In preparation for the USPS January 17, 2016 price change, Endicia is implementing new customs forms for all domestic* and international integrated labels. The new guidelines affect any label layouts that feature integrated customs form 2976, 29...

  The following applies to both Endicia for Mac and DYMO Stamps (Mac). We recently updated our certificate, which is unexpectedly affecting some customers. We apologize for any inconvenience this may have caused. System Requirem...

As of September 30, 2011, refund requests are available for postage that you printed through DYMO Stamps or DYMO Printable Postage. Note the following requirements for DYMO Stamps and Printable Postage refund requests: DYMO St...

  When printing labels to a Canadian address, the address needs to be in the correct format with a two-digit province code. The city, province code, and the postal code should be on the same line. You should put Canada on the last line only. Some ...

  What is SSL 3.0? SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and client (for example, the Endicia web server and your web browser). This link ensures that all da...

  The Global Returns service enables U.S. businesses to offer an easy merchandise returns solution to their international buyers, from the buyer’s country back to the U.S. With this service, Endicia users can easily create returns shipping...

If you recently upgrade your Endicia software, you may have to re-add the Endicia software to the trusted software in your security programs, such as anti-virus, firewall, web accelerator, or pop-up blocker applications. Examples of these include ...

Important! Account closure is permanent. Please read this completely before closing your account. For security and account authentication reasons, we cannot close accounts based on email requests. You will need to close...

The US Census Bureau announced that effective September 30, 2008: The Electronic Export Information (EEI) must be filed for international shipping when any type of goods (per Schedule B Export Codes) is valued at more than $2,500 ...

You must log in to your account on endicia.com to download the installer for DAZzle, Endicia Professional, DYMO Stamps, or DYMO Printable Postage. The following steps describe how to download and install Endicia software. Some procedure...

We have discovered a display problem in the latest version of DAZzle, and for most people, the DAZzle Postage Log shows that you are getting the commercial rates. The following Steps describe how to make sure you are getting the correct...

  If you are printing one or more combinations of the following USPS extra services and getting the preceding error, you have selected an invalid combination of mail class and service options. The most common reason for this error is the s...

The Endicia for Mac software only has built-in support for Endicia Parcel Insurance. To use USPS insurance, you must purchase it at your local Post Office. For an overview of Endicia Parcel Insurance, including pricing, see ...

Under some circumstances, three graphics files may be missing from the Quick Label Tab (QLT) folder called QPT Layout. Those files are are endicia.bmp, mp.bmp, and usps.bmp. The following Steps describe how to correct this problem by co...

Under some circumstances, installing from the application will not work correctly, but installing it from the following links will correct the problem. Steps Verify that you exit (close) DYMO Stamps or Printable Po...

To maintain your account in good standing and to collect on any overdue payments that you may owe, Endicia reserves the right to charge any overdue fees or other delinquent payments that you owe by direct debit from a US-based checking account (...

If you are unable to request an appeal through Endicia (for example, you fail to start the appeal within 30 days and there is no Refund Appeal link or you failed to request an electronic refund within 30 days), you can submit an appeal directly ...

The Endicia for Mac software only has built-in support for Endicia Parcel Insurance. To use USPS insurance, you must purchase it at your local Post Office. For an overview of Endicia Parcel Insurance, including pricing, see ...

Under some circumstances, three graphics files may be missing from the Quick Label Tab (QLT) folder called QPT Layout. Those files are are endicia.bmp, mp.bmp, and usps.bmp. The following Steps describe how to correct this problem by co...

Under some circumstances, installing from the application will not work correctly, but installing it from the following links will correct the problem. Steps Verify that you exit (close) DYMO Stamps or Printable Po...

To maintain your account in good standing and to collect on any overdue payments that you may owe, Endicia reserves the right to charge any overdue fees or other delinquent payments that you owe by direct debit from a US-based checking account (...

If you are unable to request an appeal through Endicia (for example, you fail to start the appeal within 30 days and there is no Refund Appeal link or you failed to request an electronic refund within 30 days), you can submit an appeal directly ...

The following Steps describe how to configure Endicia for Mac to print correctly to your DYMO LabelWriter printer. Steps Note: You must have Mac OS "Administrator" level permission to...

General guidelines, links, and tips for formatting military and diplomatic addresses follow: Find USPS examples and tips on formatting military addresses at: ...

You may be able to reprint the label at NO additional charge to the account. For information on how to reprint your label see Reprint Postage from DAZzle and Endic...

The following describes what classifies your mailpieces as electronic or physical. Electronic: Domestic: First Class Envelopes, Flats, and Postcards using the Intelligent Mail barcode (...

The following steps describe how to apply for a postage refund for failed or misprinted postage using DAZzle. Steps ...

Endicia cannot process postage refunds for postage that has been used in the mailstream. You must contact your local Post Office for a refund based on USPS Priority Mail Express or Express Mail delivery delays. You need the following:...

The Reprint option for both DAZzle and Endicia for Mac allows a one-time reprint of a failed postage printing with NO additional charge to the account. The reprint works only on the same calendar day of the original print...

Process times for a refund request depend on the type of request: Electronic refunds take approximately 15 days to process. Physical refunds take between 3-4 weeks to process. Note: Refun...

An activation code is required for all DYMO Stamps, Printable Postage, and DYMO Stamps Online customers who have a no-monthly-fee DYMO Stamps plan. DYMO brand labels are the only USPS approved labels that are also approved and supported by Endic...

The following Steps describe how to view a list of countries in DAZzle that shows the exact spelling according to postal requirements. Steps From DAZzle, select the Address Book tab...

This feature requires a Premium or higher account. If you have only a Standard account, you can upgrade by logging in to the Endicia account, clicking Update Profile, a...

The following Steps describe how to create an international shipping label using Endicia for Mac. Steps Enter the address in the "To" field. Make sure that the country is on the last line b...

The following list shows supported printers of Endicia software. For other system requirements, see System Requirements for Endicia Software ...

You can use APO-FPO layouts for mailing to or from US territories, possessions, or freely associated states that require customs forms. Please see: Print ...

Endicia Premium, Professional, and Platinum Shipper account holders can print package labels for APO, FPO, and DPO addresses using an integrated customs form with a round date stamp. That date stamp allows you to mail the packages without having...

DAZzle requires a MAPI-compatible email application in order for the email feature in DAZzle to work. That email application must be set as the default email application in Windows. Examples of MAPI-compatible email applications include Microsof...

The following steps describe how to change the email notification template. Note: You must have at least a Premium service plan account to change your email notification template. Steps From the Qui...

Stealth Postage hides the postage amount on your label. You need a Premium or higher service plan to use Stealth Postage. Stealth Postage is available with any of the following: The Intelligent Mail package barcode (IMpb)...

You can make postage purchases through the software (DAZzle, Endicia for Mac, or DYMO Stamps). You cannot make postage purchases through the Endicia website. You can purchase postage at any time as long as you have a connection to the I...

The following Steps describe how to install the Zebra LP 2844 printer on a Mac with Mac OS 10.5 or higher. Steps Exit Endicia for Mac: Select Endicia > Quit Endicia....

International layouts are now integrated. This means the shipping and customs information is on the one label. The following steps describe how to print an international label using DAZzle Design tab. Steps...

The following steps describe how to file a Endicia Parcel Insurance claim. Steps Log in to your Endicia account. From the My Account...

The following steps describe how to print a domestic label from DAZzle Design tab. Steps From DAZzle Design tab, select File > Open Layout. For all domestic mail except Expr...

Stealth Postage(tm) hides the postage amount on your label. You need a Premium or higher service plan to use Stealth Postage. Stealth Postage is available with any of the following: The Intelligent Mail package barcode (I...

Stealth Postage hides the postage amount on your label. Stealth Postage is available with one of the following: The Intelligent Mail package barcode (IMpb). The Intelligent Mail barcode (IMb), except letter env...

If you are within 30 days of the rejection date, you will create the appeal letter from your online account, after 30 days the appeal link is removed. You can still request an appeal; however you will ...

If there is an interruption in connectivity with the Endicia server while printing a label, DAZzle may not have been able to send the transaction to the server. If this happens and you attempt to create a refund request, you will get the error m...

View the Status of Your Refund Requests The following steps describe how to view the status of your refund requests. Steps Log in to your ...

If you are having issues with the link provided in the email notification, log in to your Endicia Account online, and download the installer. For DYMO Stamps, see: ...

You must log in to your account to install the application. Steps Log in to your Endicia Account. Enter your Account Number and Inter...

The following Steps describe how to verify that the printer is not paused. Steps Select Apple > System Preferences. Click the Print & Fax or Print & Scan...

The following Steps describe how to set up your Zebra LP2844 (Universal) printer driver from the DAZzle Design tab. Note: Zebra printers typically use 4 x 6-inch labels. Note: The recommended p...

When printing from the Quick Print tab, the layout is automatically selected for you depending on the printer, the address (domestic or international), and the type and mail class that you have selected. International labels include the...

You may be able to reprint the label at no additional charge to the account, see FAQ: Reprint Postage from DAZzle or Endicia for Mac. When yo...

To download the DYMO Printable Postage software, see: Where do I find the Endicia programs to install? System Requirements: ...

The following steps describe how to print a transaction record from the Mailing Log through Endicia for Mac. Steps Click the Mailing Log button. Select the desired transaction....

Your account transactions can be found in your Postage Log or Mailing Log or through your online account. The following Steps describe how to view your account transactions on your online account. Steps ...

You can have the password sent to your email address that is associated with your account by selecting Forgot Your Password? from the Account Login page on Endicia.com....

Your Pass Phrase enables you to set up the Endicia software on your computer. It is required to connect the software on your computer with your online account. You must have this connection to print postage with your software. Your Inte...

You need a .csv or .txt (tab or comma delimited file) or a .dbf (dbase III or IV) file. The following steps describe how to import a file into DAZzle. Steps From DAZzle, select the Addres...

You can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance when printing from Platinum Shipper. Before printing your label, you select the insurance provider that you will be using. Select the ...

You can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance when printing from Endicia Professional. Using insurance from Endicia Professional requires the following steps: Enable insurance and select your insur...

You must call and speak with the Endicia Support or Sales staff to answer an account security question. After you answer the security question correctly, Endicia Support or Sales staff members can change your login password to your account on ww...

After the USPS has assigned you a Mailer ID number, you must enter it into DAZzle Express. Steps Run DAZzle Express. If you have Windows 7, 8, or Vista, right-click DAZzle Express...

Starting Friday March 15, 2013, many DAZzle Express customers will see "Quick and Simple--First-Class Mail" as the only option where they would normally choose "Discount--Standard or First-Class Mail". This change ap...

To print labels, DAZzle uses template files called layouts. Each layout that you use needs to have a printer setup. The following Steps describe how to set up your printer for a layout. Steps...

The following Steps describe how to update your credit card information for your DYMO Stamps account. Steps Log in to your DYMO Stamps Account....

In the DYMO Stamps or DYMO Printable Postage, your Account Balance is displayed under the section labeled: Step 4 - Review postage total and print. The following Steps describe how to view your account balance online at...

Debit cards or check cards are used in a similar manner as credit cards. You can use American Express, Visa, Mastercard, Discover, Diners Club, or Carte Blanche. See: ...

Note: You must provide credit card information and a credit card billing address even though you are using a checking account for postage purchases. If your USPS Postage payment is set to Checking Account...

From DAZzle you can print from the Quick Print tab or the Design tab. When you print from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you print from the DA...

This problem happens when your printer is a UPS Thermal printer and you are using the UPS printer driver to print one of the DAZzle integrated international landscape layouts. Installing the Zebra printer driver for use with DAZzle usua...

Endicia does not decline any purchases. The credit card declined errors are coming from your credit card company. You can: Contact your credit card company to see if there is any reason why the purchase is being declined....

From DAZzle you can print labels from the Quick Print tab or the Design tab. When you print labels from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you...

From DAZzle you can print from the Quick Print tab or the Design tab. When you print from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you print from the DA...

From DAZzle you can print from the Quick Print tab or the Design tab. When you print from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you print from the DA...

This problem happens when your printer is a UPS Thermal printer and you are using the UPS printer driver to print one of the DAZzle integrated international landscape layouts. Installing the Zebra printer driver for use with DAZzle usua...

Endicia does not decline any purchases. The credit card declined errors are coming from your credit card company. You can: Contact your credit card company to see if there is any reason why the purchase is being declined....

From DAZzle you can print labels from the Quick Print tab or the Design tab. When you print labels from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you...

From DAZzle you can print from the Quick Print tab or the Design tab. When you print from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you print from the DA...

When printing from the Design tab, you can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance. The Quick Print tab only supports Endicia Parcel Insurance. The Endicia Parcel Insurance fee is not included in the posta...

The following table is a list of scales that: Connect to a computer USB or serial port. Communicate with the Endicia software through the Weigh button. Note: You can use ...

Steps From Endicia Professional, select Edit > Preferences. In the Preferences dialog box, select the Printing and Customs tab. Select the Print r...

Some helpful and useful links at the USPS follow: Current USPS pricing (Notice123): http://pe.usps.com/text/dmm300/Notice123.htm   Listing ...

Endicia offers NCOALink as an optional service for an annual extra fee in DAZzle Express and Envelope Manager LE. You cannot use the NCOALink service without one of those products. For more information about NCOALink fee options, go to:...

DYMO Stamps labels can be purchased from DYMO.com, Endicia.com, Staples.com, OfficeMax.com, and OfficeDepot.com.  In addition to this, you can also purchase additional labels by selecting Buy Postage Labels/...

For security purposes, Endicia suspends the account after five attempts to log in through the software application with the incorrect Pass Phrase. When the account is suspended, you cannot print postage or log in to the Endicia website. Resettin...

The following steps describe how to print a transaction record. Steps From DAZzle, select the Postage Log tab. Select the transaction that you would like to print. S...

The following sets of steps describe how to: Look up a package if you have a Premium, Professional, Platinum, or Label Server service plan account. Look up a package if you have a Standard service plan account...

Note the following: You must make appeals directly to the US Postal Service, who issues the final decision. You must submit the original indicia (postage label) with the appeal. If you do not have the original paperwork...