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Request an Electronic Refund

Only tracked items and integrated Priority Mail International labels that were printed within the last 30 (thirty) days and were never scanned by the US Postal Service are eligible for an electronically submitted refund. Electronically submitted refunds are also known as E-Refunds. Otherwise, follow the refund procedure.

Important! An E-Refund does not appear in your transaction log until the day after you request the refund. Every day the refund processing center searches for E-Refund items and automatically creates a refund form for those items. By the following day, the refund should appear in the transaction log. To access the transaction log, select the Postage Log tab and select Actions > Log at endicia.com.

Steps

On the Postage Log tab, select the transaction to be refunded.
Select Actions > E-Refund.

Your browser may display your account login page.
If prompted, enter your account credentials.

Your browser displays the Refund Request page.
Follow the instructions on the Refund Request page to submit your electronic refund request.

Most refunds are processed two (2) weeks after the original refund request