Verify that you entered the weight and dimensions of your item correctly because adjustments for balloon rate or oversized packages may have been applied. If that is not the problem, your zone file may be corrupted (damaged). Rates for some postage classes are calculated by a combination of distance ("zone") and weight, so a corrupted zone file could make some postage rates incorrect.
The following steps describe how to replace your zone file.
Steps
- From DAZzle, select Help > Diagnostic Tests.
- Select Download Updated Zone Chart from the list.
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Click the Run Test button.
The test results indicate which ZIP Code was used to calculate your new zone chart.
- If the first 3 digits do not match the ZIP Code from where you do your mailing, update the physical address for your Endicia account at Endicia, exit and rerun DAZzle, and then repeat this procedure.
- Click the Close button when done.
- Exit and rerun DAZzle.
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Enter an address to verify the postage rate.
If your postage rates are still incorrect, contact Technical Support.